30 Jul 2012

The obstacle(moron and ungratefull parties) that a Tech faces.

I do what I do because a)I love electronics
b)I want to make a living,though it doesn't pay much.haha
c)Serving the musician comunity.

d)Giving people option on service charges.


Below are email exchanges between me and RAP(Roland Asia Pacific) 3 years ago.



yus yusuf
6/5/09

to contact
hello,
I would like to purchase 1 pc of Roland JC120 speaker, 2 pcs of Roland KC500 tweeter and 10 pcs of Roland input jack plastic hex. nut
would you please quote me the prices.
Roland rocks
thanks
Contact Roland Asia Pacific Sdn Bhd contact@rolandap.com
6/5/09

to Service, me
Dear Sir, What are you located? Thank you
yus yusuf
6/8/09

to contact
Hello again,
Thanks for the prompt reply,For the time being I located in seremban due to some temporary musical performance,I'm unsure when I could come to your company now,however if your company needs a deposit prior to delivery,I could arrange someone on my behalf to pay if for some reason I unable to make the journey.
currently I'm in charge of 10 unit Roland JC120 and 5 unit of Roland KC500,among other equipment.It will be great to have an assurance and relation with your company should some of them broke down in the future.
I would be gratefull if your company could give the detail total parts prices before I decide.
Roland Rocks


RAP Service service@rolandap.com
6/10/09

to me, contact
Dear Yusuf, Could you please update me where are you located at so that I could assist you in this matter? Our company policy don't sell direct to the end-user as we are only the distributor. Should you have further inquiries, I would please if you can call in for details or simply by replying me. Thanks. Regards, Catherine


yus yusuf
6/10/09

to RAP
Hello again, I fully understand your company policy and thanks for clearing the matter, I do regularly deal with Harmony Music in Damansara Utama.I dont mind buying from them if it complies with your company practice, I would be grateful if you could quote the price of the items that I mention to you earlier. Thanks
RAP Service service@rolandap.com
6/11/09

to me
Dear Yus, Thanks for understanding. JC-120 is retailing at RM4750 and KC-550 is retailing at RM3600. KC-500 has already discontinued.(When did I ask the price of JC120 and KC550?) Please let me know what Roland input jack plastic hex. nut that you are looking for. The model name.(Why ask me?,you people have the Service Manual)

I would like to explain to you for any spare parts purchase. We don't sell any components to anyone,

we use it for our own services center as we would like to avoid for any misplacement from the customer. This is to avoid any unnecessary misunderstanding.(Are you saying I'm dumb?Like I don't know how to solder?Haha)

Could you please send it to Harmony or our service department for t he particular unit?
Our company address is as follow: 45-1 Block C2, Jalan PJU 1/39, Dataran Prima, 47301 Petaling Jaya, Selangor. Please contact Mr Tan for further details. Place your order with them. Should you have further inquiries, please do not hesitate to contact me. *Could you please leave your contact number for us? Thanks. Regards, Catherine


yus yusuf
6/16/09

to RAP
Hello Catherine,
Thanks for the prompt reply. I appreciate it. Today I will write to you as a Malaysian asking help from fellow Malaysian. I am a qualified technician and engineer for the past 17 years. I have repaired many major brands including Roland and Boss. Most of my scopes of work are musical instruments. This was before Roland Asia Pacific(RAP) was established.
The day I found out about RAP, I was thrilled. The thought of having the chance to purchase original parts from RAP wouldn’t be a problem. I thought RAP would practice an open business policy. All that came to an end when I read your last email. It is disappointing that RAP decided not to share the fraction of the pie to us(3rd party repairing group).
Point taken, still my inquiries were met with questions. On to the point, to be honest, I have to say I am disappointed with RAP. The act of trying to patronize, attempt to sideline and deprive us of our sources of income. This will not go well for us, as we are the very same people that has put out good words for Roland and Boss products, old and new.
Here’s my question. Do you know how heavy the Roland JC120 and KC500 are? Does RAP not grateful with the amount of purchase my client has made? With the current economic crisis, could you do the math on the cost of transportation involved? Wouldn’t it be cheaper for the parts to be sent to the amp instead of the other way around. Yet a simple inquiry before hand remains unseen and secretive. Oh yes, would you buy or pay for something without checking the price first?
Buying parts from your rival does not succumb me to such experience. Even Rocktron USA emailed me and attend to my needs. Along side product sales, selling parts to knowledgeable technical people are proven to generate and even boost income and product trust. I’ve never came across with a company that do not want to make sale. I have worked at sharp and found any joe public could walk over the counter and purchase parts. It has even help cut date line time and building good relation with small repair shop. It also gave positive impact on the brand itself.
Finally I hope your company understands that we also want some of the business in order to make a living. Regardless to small shop, individual, part time, full time and etc.
Thank you again Catherine, I hope to get positive feedback when you reply this email.
Thanks,
Yus

RAP Service service@rolandap.com
6/17/09

to me
Dear Yus, After a discussion with my management, we would like to talk to you personally instead of writing through email. Is that possible for you to give us your contact number to ease us to talk to you directly? Thanks for your advises by the way.
RAP Service service@rolandap.com
7/6/09

to me, contact
Dear Yusuf, We are still waiting for your reply. Hope to hear from you soon. Thanks. Regards, Catherine
yus yusuf
10/8/11

to RAP
Hello, I would like to make a purchase of 2 pcs of Roland JC120 control knobs through your dealer Harmony Music.How much will it be? Thanks
Contact Roland Asia Pacific Sdn Bhd contact@rolandap.com
10/14/11

to me
Hello. Sorry that we do not sell parts only. Please let us know where you are located and your number and we will contact you Thank you
yus yusuf
10/14/11

to RAP
Hi Catherine, May I know in detail on what to be discuss.Is the a possibility to purchase parts relates to this discussion? Thank you
yus yusuf
10/25/11

to RAP
HI Catherine, I am still awaiting reply from RAP on the matters at hand. Thank You.
yus yusuf
10/25/11

to RAP
Hi Catherine, Since I am not getting any reply,I will publish this in a blog and also considering in forums. It will serve as an informative and educational point for my visitor/musicians. Thank You Roland Asia Pacific. Regards


yus yusuf
5:25 AM (0 minutes ago)

to RAP
Hello, http://yustech.blogspot.com/2012/07/the-obstaclemoron-and-ungratefull.html Thank you for your cooperation. Yustech GT

5 comments:

Nick Chan Abdullah said...

"our own service centre" my foot.I sent a keyboard for repair, it collects dust for few weeks, as they don't have any tech working for them!! They rely on 3rd party techs. distrbutor for malaysia and singapore and no repairmen? They don't have any passion

Ijau D. Koceng said...

might as well buying vox/hartke/line6 amps after this... since ckmusic do sell their parts

bought hartke 8TP10 replacement speaker from them few years back

MFTAQIYUDDIN said...

'Since I am not getting any reply,I will publish this in a blog and also considering in forums.

It will serve as an informative and educational point for my visitor/musicians.'

Me like this.

Let the masses know. I got a grief too but not with RAP but Dell.OOT but still in context.

I emailed them and the reply was far from nice.

After that everything just like what someone used to say- kalau baik orang akan beritahu beberapa orang aja, tapi kalau buruk orang akan beritahu semua orang.

Selamat berpuasa Bang Yus.

YusTech said...

Roland Asia Pacific wants all the repairs in Malaysia?Let them have it all.Good Luck.

ariffdude said...

haha habis la. takde sapa nak beli microcube lagi pasni.